Frequently Asked Questions
My track & trace is not working.
When your order is placed, we always ship your package as soon as possible. It can sometimes happen that the tracking number does not work immediately. Don't panic! This happens more often, usually the tracking needs some time to update. The package is on its way!
When will my package arrive?
Have you not received your package yet? Don't worry! Our average shipping time is 7-10 business days. Have you not received your package after 14 days? Please contact us.
I have not received a confirmation email.
Did you not receive a confirmation email for your order? It is possible that you received our confirmation email in your spam or advertising inbox.
Send us a message
We always try to answer your questions as quickly as possible. We aim for a response time of maximum 48 hours.